Terms and conditions

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1. Acceptance of Terms

1.1 Atlantic Pacific American Express (APX), provides this business travel management information to you under these terms and conditions.

1.2 Each time you obtain a booking from us, you confirm that you have read and understood the terms and conditions. We may amend these terms and conditions from time to time.

2. Description of Information

2.1 We provide general business travel management information, for you and your corporate and/or leisure travel events. Other services may be introduced from time to time.

3. Use of this Information

Fares and Prices

3.1 Any airfares and prices advised include taxes and/or airport charges and are subject to airline/provider availability. Any airline, hotel, car and other facility availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Airlines and other suppliers may change their prices without notice, in which instance our quoted prices will increase to reflect the increased price available from the airlines and/or suppliers.

Travel Documentation

3.2 Passport, visa, health requirements and all other travel requirements are the responsibility of individual travellers. This information as well as other related information provided by us are supplied in good faith and should be treated as a guideline only. The final responsibility for ensuring that all travel requirements are met is that of the individual traveller.

Travel Insurance

3.3 We recommend that you obtain travel insurance against cancellation or amendment fees as well as obtaining travel insurance that provides sufficient medical cover.

4. General Provisions

Payment

4.1 You agree to pay the total amount shown on each invoice (including GST) within 14 days of the invoice date of issue. You may not deduct or set off any amount from the amount shown on the invoice.

4.2 If you have difficulty paying an invoice, you should contact us to make a suitable payment arrangement, otherwise the amount will be treated as being overdue.

Collection Of Overdue Amounts

4.3 We have the right to outsource the collection of overdue payment once it has become sixty (60) days overdue. The collection will include the overdue amount and the cost of the recovery.

Trade Marks and Copyright

4.4 APX and AMEX images and logos referenced in our information are either copyright, trade marks or other intellectual property rights belonging to us.

4.5 You agree not to breach any trade mark, copyright, patent, design or other rights in relation to all trade marks, information, images, logos, copyright and other intellectual property.

Use of Information

4.6 Any information provided to you is solely for your use and is not to be provided to third parties.

Applicable Laws

4.7 This agreement is governed by the laws in force in New Zealand. You irrevocably submit to the non-exclusion jurisdiction of the Courts of New Zealand.

Assignment

4.8 We may legally assign any of our rights and obligations under this agreement at any time by giving you notice.

Limitation on Liability

4.9 We will not be liable for any loss or damage of any kind which may arise from your use or consumption of, or inability to use or consume the services supplied by us. Further where for any reason a supplier is unable to provide particular facilities or services then the supplier shall be entitled to substitute those facilities or services with comparable or equivalent facilities or services without incurring any liability to you. Further we will not be liable for or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions, unless these arise directly due to our fault.

4.10 We cannot and have not checked the accuracy of all information provided by travel service providers such as airlines and hotels.

Disclaimer

4.11 In no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profit, whether an action of contract, negligence or other tortious action arising out of or in connection with the provision of our services.

Entire Agreement

4.12 These terms and conditions constitute the entire agreement between you and us and supersedes all prior representations, agreements, statements and understandings whether verbal or in writing except where a current individual Service Agreement exists between you and Atlantic Pacific American Express.

Amendments to Terms and Conditions

4.13 We may amend these terms and conditions from time to time at our sole discretion upon the giving of one months written notice to you.

Foreign Exchange Rates

4.14 The foreign exchange rate calculator provided on this website is to be used as a guide only. This rate does not constitute an express or implied guarantee of the foreign currency exchange rate that will be applied to travel bookings arranged by APX or the rate at which foreign currency can be purchased or sold.

In addition to the above, the following conditions apply whilst using the Atlantic Pacific American Express (APX) online booking engine:

 

5. Payments
Full payment for travel arrangements made via the APX online booking engine is due at the same time as making the booking. Where an APX service fee is charged, this fee is non-refundable.

6. Amendments and Cancellation Fees
We reserve the right to charge a minimum amendment fee of NZD100 for each change made to a booking. Please note a minimum change fee of NZD100 plus airline fees will apply to each ticket requiring change, these fees apply to domestic, Trans Tasman and any international airline ticket. Cancellation of a booking will incur a minimum fee of NZD250 in addition to any fees charged by the travel provider, which in some cases can be the loss of the full amount you have paid. For Virgin Blue, Pacific Blue, Freedom Air or Jetstar changes clients must contact the airlines directly for details of changes.
Refunds of monies can take up to 12 weeks to obtain from the travel provider.
Please note that many travel providers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges.
All travel providers charge amendment and cancellation fees. APX will not take responsibility for clients who do not take out comprehensive Travel Insurance cover for all bookings.

7. Bookings Made with a "Low Cost Carrier" (LCC)

What is a Low Cost Carrier?
The airlines listed below are all classed as “Low Cost Carrier” (LCC).
If you have booked with any of these airlines and you wish to amend or cancel your booking, you MUST contact the airline directly on the featured phone numbers.
These airlines usually keep their costs low by not including extra services like meals, entertainment etc; however in many cases these can be purchased onboard your flight. For further information please refer to the LCC website directly. APX recommends that you contact your Low Cost Carrier directly at least 72 hours prior to departure of each flight to reconfirm.
In some instances Low Cost Carriers charge additional fees such as a Credit Card Fee or a Baggage Fee. These will be charged additionally from your Credit Card directly by the airline.
Please note that most airlines treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

Airline	Phone	Airline	Phone
Air Asia	+603 8660 4013	Iceland Express	+354 550 0600
Air Berlin	+490 1805 737 800	Jet2	+44 207 150 03 74
Air Southwest	+44 870 241 8202	JetBlue	+1 801 365 2525
Centralwings	+48 22 420 56 45	Jetstar	0800 800 995
BMI Baby	+44 870 126 6726	One Two Go	+66 2 2294260
Easy Jet	+44 905 821 0905	Pacific Blue	0800 67 0000
FlyBe	+44 13 922 685 29	Ryan Air	+35 312 497 791
Fly Globespan	+44 13 146 676 12	Thompsonfly	+44 (0)870 1900 737
Fly Monarch	+44 8700 405 040	TUI Fly	+49 (0)1805 757510
FlyNiki	+49 30 410 21 59 03	Wizz	+48 22 351 9499
Helvetic	+41 43 557 90 990	Zoom	+1 613 235 9666

8. Validity of Prices
Prices on the APX web site and featured in the booking engine are subject to availability and conditions and are subject to change without notice. Although every care has been taken, the prices are not guaranteed until paid in full and documents have been issued.

9. Prices Do Not Include
Items of a personal nature (such as telephone calls, alcoholic beverages, gratuities, etc.), transport, home port to destination and return (unless indicated).

10. Responsibilities
Except to the extent that the law imposes a non-excludable liability:

a. All bookings for products on the APX Web Site are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to APX. Travellers should be aware that there is no relationship or joint venture, partnership or employment between APX and any suppliers or subcontractors named on the site.
b. APX does not guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned;

In compiling the web site APX has used information supplied to it by the operators of the relevant services. APX has endeavoured to ensure that the information contained on the web site is correct but clients should not rely, and are not invited to rely on the accuracy or validity of any information on the web site as the basis for any action, refraining from acting or disbursement and APX expressly disclaims any liability for any loss or damage incurred by clients arising out of any such acts or omission or disbursements.
APX disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any-

a. loss to;
b. personal injury death or illness of;
c. damage or theft of personal property of any sort of;
d. expense of inconvenience caused through delay to;
e. disappointed expectation of;
f. accident befalling;

the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of APX, its servants or agents or of any sub-contractor or supplier of any product or service on the Web Site.

11. Choice of Law
You agree with APX that in so far as any contractual relationship is created between you and APX by you making a booking through APX then that contract is subject to the laws of New Zealand.

12. Jurisdiction
You agree to submit to the jurisdiction of the courts of New Zealand for the determination of any dispute and the making of any claim against APX and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.

13. Passports & Visas
Visas are passengers own responsibility. For more information please log on to these websites: www.mfat.govt nz Please check with the respective Embassy or Consulate of each country that you are scheduled to visit as many destinations require visas for both New Zealand and Non-New Zealand Passport holders. Please ensure you have at least 6 months validity on your passport on your return and your first name and surname displayed on your air ticket are exactly the same as appears on your passport.

14. Ticketing
For International departures most airlines issue e tickets, which will be emailed out to you. Some airlines require paper tickets. These will need to be posted to you at the address provided. If you are departing within 4 weeks you may be required to pay an additional fee to have these tickets posted or made available at the airport. If your tickets are paper tickets and you live outside of New Zealand then postage or airline ticketing fees will apply. For New Zealand Domestic itineraries, passengers will be provided with an e-ticket receipt upon payment and completion of the booking process.

15. Departure Times and Flight Numbers
Most airlines state that there is no need to re-confirm your departure times and flight numbers. Nonetheless, APX will not take responsibility for any flight time or flight number alteration made by airlines. Harvey World Travel strongly advise that all flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to departure for each individual flight.

16. Frequent Flyers
If you are a member of an airline's frequent flyer scheme, please ensure that you have entered your correct number in the special section featured in the booking engine at the time your booking. Harvey World travel will not take responsibility if the airlines do not register your trip. You are advised to retain copies of your air ticket and boarding pass.

17. Special Requests
Special requests will be always passed on to the travel providers but can never be guaranteed. APX should be advised of any special request no later than 7 days prior to departure.

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