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TUESDAY 07 FEBRUARY, 2012

Customer Care Update: Philippines Earthquake

A 6.9 earthquake has struck the central Philippine island of Negros and set off landslides. The quake was centered 72km north of Dumaguete city on Negros and hit at a depth of 46km. The area is about 650km southeast of the capital, Manila.
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January 2012

APX Inform - WIN a nights accommodation at any Heritage or CityLife Hotel!

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TUESDAY 31 JANUARY, 2012

Customer Care Update: Peru Earthquake

A 6.3 magnitude earthquake has struck 15km southeast of the city of Ica and 280km south-southeast of Lima, Peru yesterday. There are no immediate reports of injuries or damage.

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FRIDAY 27 JANUARY, 2012

Auckland Anniversary Day

Please note that our Auckland office will be closed on Monday 30th of January due to Auckland Anniversary Day.

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WEDNESDAY 25 JANUARY, 2012

Customer Care Update: Flooding in Brisbane and Fiji

Hundreds of millimetres of rain have fallen across Brisbane and the Gold and Sunshine coasts over the past few days causing flash flooding, landslips and road closures.

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FRIDAY 23 DECEMBER, 2011

Christchurch Earthquakes

It is being reported that a magnitude 5.8 quake struck Christchurch at 1.58pm this afternoon. Centred 20km north east of Lyttelton and 8km deep it was followed by a second sharp jolt a few minutes later. Several aftershocks have also been recorded.

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TUESDAY 29 NOVEMBER, 2011

Air NZ Introduce Domestic Seat Only Fares

Air New Zealand has advised that from today, the airline is introducing Seat Only fares on domestic New Zealand routes. These fares are loaded in the Global Distribution System and available for booking through your APX consultant.

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MONDAY 28 NOVEMBER, 2011

UK Customs Agency Strike

Trade Unions in the UK are planning a nation-wide public sector strike on Wednesday 30 November local time. This action is expected to significantly impact the UK Border Agency's ability to manage normal operations.

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THURSDAY 10 NOVEMBER, 2011

Customer Care Update: Turkey Earthquake and Vietnam Flooding

A 5.6 magnitude earthquake has killed at least three people in eastern Turkey, and trapped many more under collapsed buildings.

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FRIDAY 04 NOVEMBER, 2011

Koru Valet Parking Discontinued at Wellington Airport

Air New Zealand has today announced an exit from Koru Valet Parking at Wellington Airport. The airline has reported an increase in lease costs by their landlord has forced this decision.

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MONDAY 31 OCTOBER, 2011

Qantas to Start Flying Following Grounding

Following a ruling by Fair Work Australia (FWA) in the early hours of this morning to terminate the industrial dispute between Qantas and the unions, the airline will start flying again later today.

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SATURDAY 29 OCTOBER, 2011

Qantas Ground Flights Indefinitely

Qantas has grounded all domestic and international flights until further notice. This is in response to industrial action by three unions - the Australian Licenced Aircraft Engineers Association (ALAEA), the Australian International Pilots Association (AIPA) and the Transport Workers Union (TWU). PLEASE NOTE: QantasLink, Jetstar, Jetconnect services, and freight services (Express Freighters Australia and Atlas) will continue to operate as normal.

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FRIDAY 28 OCTOBER, 2011

Customer Care Update: Bangkok Flooding

Heavy rainfall over and above that usually experienced during the monsoon season has caused severe flooding across central, northern and north-eastern Thailand. There is a continuing risk of mudslides and flash flooding and the possibility of disruption to essential services in flood affected areas.

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WEDNESDAY 26 OCTOBER, 2011

Customer Care Update: Australian Customs Strike

Customs staff at Sydney, Melbourne and Perth international airports will stop work for 24 hours, starting at Midnight on Wednesday 26 October, to protest against stalled pay negotiations with the Australian Federal Government.

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WEDNESDAY 19 OCTOBER, 2011

Air New Zealand invests in Regional Growth

Air New Zealand have advised today that they have ordered seven new-generation ATR72-600 aircraft with purchase options for a further five.

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WEDNESDAY 12 OCTOBER, 2011

Customer Care Update: Australian Customs Strike

APX has received reports that industrial action by Customs and Border Protection staff is likely to hit all of Australia's international airports this Thursday, 13 October.

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TUESDAY 11 OCTOBER, 2011

Air Canada affected by proposed strike action

APX have been advised of proposed strike action by the Canadian Union of Public Employees (CUPE), which represents Air Canada's 6,800 flight attendants. The union intends to begin a strike at 0001 (Eastern Time) Thursday 13 Oct 2011 (1701 Thu 13 Oct NZ time).

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MONDAY 10 OCTOBER, 2011

Accommodation Shortage Tauranga

The grounding of the cargo vessel Rena, on a reef off the coast of Tauranga has been widely reported in the press since the incident happened on 5 October.

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TUESDAY 27 SEPTEMBER, 2011

Ongoing Strikes Expected to affect Australian Airports

APX has been advised that both the Transport Workers Union (TWU) and the Community and Public Sector Union (CPSU) are expected to take industrial action later this week causing disruption at a number of Australian Airports.

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MONDAY 26 SEPTEMBER, 2011

Customs & Quarantine Workers Strike

APX has been advised that passengers can expect delays at Australia's international airports from tomorrow as customs and quarantine workers stop work. International passengers at Sydney, Melbourne, Brisbane, Perth and Adelaide airports will be impacted.

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WEDNESDAY 21 SEPTEMBER, 2011

Customer Care: Measles Update

Further to our Bulletin sent earlier today APX has now received updated information regarding passengers who may have been exposed to measles.

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WEDNESDAY 21 SEPTEMBER, 2011

Customer Care Update

To follow is a Customer Care Update on a number of events that are affecting APX travellers this week.

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TUESDAY 20 SEPTEMBER, 2011

Customer Care Update: Nepal Earthquake

Rescue efforts are under way across isolated Himalayan regions in India, Nepal and Tibet after a magnitude 6.9 earthquake struck the area on Sunday.

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THURSDAY 15 SEPTEMBER, 2011

Proposed Strikes to Affect Qantas

The Transport Workers Union has advised Qantas that up to 3,800 baggage handlers, ground staff, catering, freight and other transport employees will go on strike for four hours from 5am on Tuesday 20 September, and has also imposed bans that could affect flights for a 48-hour period.

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TUESDAY 13 SEPTEMBER, 2011

Changes to Air New Zealand Perth Fares

From 19 September travellers on the direct Air New Zealand Auckland to Perth route will be offered the flexibility of booking Air New Zealand Seats to Suit fares. Customers will be able to book a range of economy class tickets, including Seat Only, Seat and Bag, Works and Works Deluxe.

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WEDNESDAY 07 SEPTEMBER, 2011

Amazing Air NZ North America Airfares

APX are pleased to advise the release of the following short-life Air New Zealand fares to North America, including special fares for children.

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FRIDAY 26 AUGUST, 2011

Customer Care Update: USA Hurricane Warning

The northeast USA including Washington and New York are currently preparing for Hurricane Irene, expected to hit the US coast this weekend. Irene, a category 3 hurricane, struck the low-lying Bahamas southeast of Florida today (NZ time) and is expected to head northward to the North Carolina coast on Saturday.

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WEDNESDAY 24 AUGUST, 2011

Customer Care update: USA Earthquake

The most powerful earthquake to strike the East Coast of the US in 67 years struck early today (NZ time). The US Geological Survey said the quake registered magnitude 5.8 and was centred 70 kilometres northwest of Richmond, Virginia at a depth of 6km and was felt from South Carolina to Maine.

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WEDNESDAY 17 AUGUST, 2011

Customer Care Update:Travel Disruption

Snow, ice and severe wind are still disrupting travel across the country today. There are road closures in both islands and both the Interislander and Blue Bridge Cook Straight ferries have been cancelled today.

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MONDAY 15 AUGUST, 2011

Travel Disruption Due To Snow

Snowfall has been reported widely across the South Island and parts of the North Island including Wellington and heavy snowfalls and freezing temperatures are expected to continue today.

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FRIDAY 12 AUGUST, 2011

Heavy Snow Expected this Weekend

APX are receiving reports of heavy snowfall expected from Sunday. WeatherWatch.co.nz forecasters are warning of widespread travel problems and are predicting snow to sea level from Otago to Hawke's Bay.

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TUESDAY 09 AUGUST, 2011

Customer Care Update: Violence Reported in UK Cities

Following an incident involving police in London on Saturday, violence errupted and fires and looting are now being reported in many parts of the city. The most recent reports state the areas affected are: Tottenham, Croydon, Hackney, Clapham, Stratford, Bethnal Green, Lewisham, Peckham, Bromley, Woolwich and Ealing.

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FRIDAY 05 AUGUST, 2011

Amendment to International Date Line Samoa

Further to the official announcement by the Samoan Ministry of Commerce Industry and Labour, an amendment to the Day and Time for Samoa will be effective Thursday 29th December 2011 at 12.00am midnight (local time).

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FRIDAY 15 JULY, 2011

Air New Zealand Domestic Flight Booking Change

Air New Zealand has introduced a new rule that will now be applied to all new Air New Zealand domestic flight bookings. To follow are the details and how this will affect your travel bookings.

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THURSDAY 14 JULY, 2011

Customer Care Update: Mumbai Bombings

India's main commercial city, Mumbai, has been hit by three bomb blasts in crowded areas during rush hour. The attacks occurred at around 5pm on Wednesday. At least 21 people have been killed and about 100 more wounded, many seriously.

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FRIDAY 08 JULY, 2011

Air New Zealand Virgin Alliance & Long Term Fare Update

The Air New Zealand and Virgin alliance takes effect for sales from today, 08 July 2011, for travel from 26 Jul 2011. This alliance will create the largest ever Australasian route network for trans-Tasman travellers. It will link Air New Zealand's domestic network of 27 ports to Virgin Australia's network of 29 domestic ports.

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FRIDAY 01 JULY, 2011

Customer Care Update: Flight Disruption

Volcanic ash from the eruption of Mt Puyehue Cordon Caulle volcano in Chile continues to cause flight disruptions to airline networks this morning. To follow is the latest update but please note the situation is changing constantly.

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THURSDAY 30 JUNE, 2011

Customer Care Update: Ash Cloud Flight Disruption

Volcanic ash from the eruption of Mt Puyehue Cordon Caulle volcano in Chile continues to cause flight disruptions to airline networks in New Zealand today. To follow is the latest update but please note the situation is changing constantly.

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FRIDAY 24 JUNE, 2011

Customer Care Bulletin 10: Ash Cloud Flight Disruption

Volcanic ash from the eruption of Mt Puyehue Cordon Caulle volcano in Chile continues to cause flight disruptions to airline networks this morning. To follow is the latest update but please note the situation is changing constantly.

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WEDNESDAY 22 JUNE, 2011

Customer Care Update 8: Ash Cloud Disruption

Volcanic ash from the eruption of Mt Puyehue Cordon Caulle volcano in Chile continues to cause flight disruptions to airline networks this morning. To follow is the latest update but please note the situation is changing constantly.

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TUESDAY 21 JUNE, 2011

Customer Care Update 7: Ash Cloud Disruption

Volcanic ash from the eruption of Mt Puyehue Cordon Caulle volcano in Chile continues to cause flight disruption this week and Qantas and Jetstar have announced a number of flight cancellations this morning. Please note the situation is constantly changing.

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FRIDAY 17 JUNE, 2011

Customer Care Update 6: Ash Cloud Disruption

To follow is an airline update of the current situation following flight disruption due to the Chilean Ash Cloud.

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THURSDAY 16 JUNE, 2011

Customer Care Update 5: Ash Cloud Disruption

To follow is an airline update of the current situation following flight disruption due to the Chilean Ash Cloud. However, please note the situation is constantly evolving.

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MONDAY 13 JUNE, 2011

Customer Care Update: Christchurch Earthquake

A magnitude 5.5 earthquake was reported in Christchurch just after 1pm today. It struck 10 kilometres east of Christchurch at Taylor's Mistake beach, at a depth of 11km. It was followed by another aftershock about nine minutes later. Please note phone lines are overloading in Christchurch and APX staff have been evacuated from their temporary office. If you need to contact APX please use our Wellington and Auckland direct numbers: 09 302 9720 or 04 385 6300 or 0800 TRAVEL (0800 872835).

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WEDNESDAY 25 MAY, 2011

Icelandic Ash Cloud Update

To follow is the latest information APX has received regarding the volcanic ash cloud affecting UK and Europe airports following the eruption of the Grimsvotn volcano.

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TUESDAY 24 MAY, 2011

Icelandic Ash Cloud Disrupts Travel

Flights in and out of Scotland have been cancelled as a volcanic ash cloud from Iceland heads towards the UK. BA, KLM, Easyjet, Flybe, Loganair and Eastern Airways have cancelled services on Tuesday (GMT), and some flights over the Atlantic are reported to be delayed.

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THURSDAY 19 MAY, 2011

Jetstar Introduce New Fare Structure

APX has been advised by Jetstar that changes have been made to their fare structure to support their evolving business model. JetSaver Light, JetSaver, JetFlex, and StarClass fares will no longer be available for booking and are replaced by the following range of new fares and bundles.

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FRIDAY 13 MAY, 2011

Air New Zealand Increase Card Payment Fee

Air New Zealand have today advised APX that effective for all new bookings made on/after 24 May 2011 increases will apply to the Card Payment Fee (CPF) for each adult and child in a booking (excluding infants) where any tickets are paid for by credit, debit or charge card.

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Jetstar Introduce New Fare Structure

APX has been advised by Jetstar that changes have been made to their fare structure to support their evolving business model. JetSaver Light, JetSaver, JetFlex, and StarClass fares will no longer be available for booking and are replaced by the following range of new fares and bundles.

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Icelandic Ash Cloud Disrupts Travel

Flights in and out of Scotland have been cancelled as a volcanic ash cloud from Iceland heads towards the UK. BA, KLM, Easyjet, Flybe, Loganair and Eastern Airways have cancelled services on Tuesday (GMT), and some flights over the Atlantic are reported to be delayed.

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Christchurch Update - Customer Care Update 3

A number of hotels in Christchurch are closed or taking emergency bookings only while the damage is assessed. We have pulled hotel reports to ensure we know which travellers are booked into Christchurch accommodation, and so that we can move bookings where hotels are not structurally sound to alternative locations. If you require accommodation in Christchurch, please call your designated APX Consultant to check on the availability of the hotel prior to booking.

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Christchurch Earthquake - Customer Care Update 6

As the search and rescue operation in Christchurch continues please find our latest update below including information from our suppliers regarding travel in the Canterbury region.

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Christchurch Earthquake - Customer Care Update 7

APX Executive team members from Auckland and Wellington are still in the Canterbury area today providing supplies of food and water to our staff. They are reporting that rain is now causing difficulty for the search and rescue operation.

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Global Travel Alert

The New Zealand Ministry of Foreign Affairs and Trade is advising those travelling overseas to be more vigilant in the wake of the death of Osama Bin Laden.

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Amazing Air NZ North America Fares

APX are pleased to advise the release of the following short-life Air New Zealand fares to North America, including special fares for children.

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Wellington
+64 4 385 6300

Christchurch
+64 3 379 0270

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